Tuesday, August 20, 2013

Wireless Consent: Specific Preference Requirements Must be Met

The October 16th effective date for the new Prior Express Written Consent requirements to call for solicitation purposes, any mobile device or deliver a prerecorded message using an Automated Telephone Dialing System (ATDS) is fast approaching.

Companies that wish to obtain prior express written consent from consumers, for the purposes of placing calls to the consumer's wireless number via an ATDS or for delivering solicitous prerecorded messages, must ensure their lead sources meet specific requirements to obtain consent.

Any type of written consent, or agreement, should be clear and conspicuous and meet the following requirements:
  1. Written Agreement - Consent must be obtained in a written agreement, which includes the signature of the person providing consent. An electronic signature is sufficient to effectuate a written agreement in accordance with the E-SIGN Act.
  2. Identity of the Seller - the agreement must specifically indicate the seller(s) to whom consent is being provided.
  3. Telephone Number - the agreement must include the cellular number at which the person consents to receive calls. If the written agreement includes more than one number, it must be clear for which number(s) the person is consenting to receive calls.
  4. Affirmative Action - the consumer should take some affirmative action to indicate his/her agreement.
  5. Mandatory Disclosures - the agreement must clearly and conspicuously disclose:
    • The person authorizes the seller to make telemarketing calls.
    • The calls will be made using an ATDS (or prerecorded message, if applicable).
    • The person is not required to provide consent as a condition of purchasing any good/services.
Another common discussion on the subject is regarding "placement" of the disclosures. The rule is clear that these notices/disclosures must be "clearly and conspicuously" placed. This eliminates the possibility of simply adding this component to your current terms/conditions/privacy policy.

Additionally, companies should not clutter these required disclosures with other information such as gaining consent for e-mail, mail, statements that the party agrees to the terms and conditions, and so on. We recommend presenting these new disclosures in a distinct and clearly visible manner while providing for an affirmation of agreement, such as checking a previously unchecked box.

Consent can be captured when a new customer record is created, or when a customer initiates contact with a company. But these opportunities represent only a small fraction of the customer database for most large companies. For the rest, it’s important to put a plan in place to ensure compliance by October 16.




About the Author: 
Ken Sponsler, CIPP, PMP, is the Vice President & General Manager of the Direct Marketing Compliance Practice at CompliancePoint.

See more at: http://www.compliancepointdm.com

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